Story replies and promo questions
Promotions start conversations in DMs. Make sure each one gets an owner and a reply.
Next after launch
Instagram DMs that turn into pipeline.
For businesses whose first contact starts with a story reply or a DM, Instagram conversations will route into the same team inbox as WhatsApp and SMS, with owners, history and deals.
What your team sees in inChat
New lead, source: Instagram
Story replies and DMs create leads with the source recorded.
Round-robin to the front desk
Whoever is on shift owns the reply.
Moves to text if she prefers
If she later texts the studio, it’s the same contact.
Availability. Instagram is planned as the next channel after launch. It isn’t available yet, and scope may change before it ships.
Why Instagram
Where Instagram earns its place.
Visual businesses
Studios, salons, design and remodeling firms whose portfolio lives on Instagram.
Handoff from social to sales
Whoever runs social media can hand a serious inquiry to sales without a screenshot.
Workflow
How Instagram is meant to work
Planned behavior, subject to change as the integration is built.
DM or story reply arrives
From your business profile into the team inbox.
Lead created and assigned
With Instagram recorded as the source, routed by your rules.
Reply in context
Your team replies within Instagram’s messaging rules, from inChat.
Continue anywhere
If the customer moves to text or WhatsApp, the history stays together.
Built for teams
Instagram for a team, not one phone.
The CRM features that make Instagram work when several people share the conversations.
Instagram FAQ
Instagram, answered.
How Instagram works with inChat, and what’s still being decided.
Ask us something elseIt’s planned next after the launch channels (WhatsApp and SMS). We don’t have a date to share yet. Join early access to hear first.
The plan focuses on direct messages. Whether comments are included will be decided as the integration is built.
Meta applies rules to business messaging on Instagram, including limits on when businesses can message people. inChat will follow them.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team