People reply to people
AI drafts and suggests. A person approves every message and every record change.
Product
The messaging CRM built around the conversation.
Your team replies to customers in one inbox. inChat keeps the contact, the deal, the follow-up and the history in step with what was said, without anyone copying chat into a CRM at the end of the day.
In early access. Every feature below shows its current status.
How it fits together
One loop, from first message to closed deal.
A traditional CRM starts at the record and treats messages as attachments. inChat starts at the conversation and builds the record from it.
- 01
Conversation
A customer writes on WhatsApp, SMS or Instagram.
- 02
Contact
Matched or created, with the channel recorded.
- 03
Owner
Assigned by rule; the response timer starts.
- 04
Deal
Created from the thread and moved as they agree.
- 05
Follow-up
Reminders and templates when they go quiet.
- 06
Insight
Response time and conversion, by channel and person.
Conversations
Work every conversation as a team.
Where your team works: every channel in one inbox, with an owner and a timer on every thread.
Unified inbox
Every connected channel in one shared team inbox.
In developmentExploreConversation management
Statuses, views and waiting timers so nothing sits unanswered.
In developmentExploreAssignment & routing
Every thread gets one owner, by rule or by hand.
In developmentExploreTeam collaboration
Internal notes, @mentions and handoffs beside the customer’s messages.
In developmentExploreCRM
Build the record as you talk.
What the conversations build: contacts, leads, deals and a history that belongs to the business.
Contact management
People and companies, matched by number and kept free of duplicates.
In developmentExploreCustomer history
One timeline of messages, notes and deals across every channel.
In developmentExploreCustom fields
Track the details your business actually sells on.
In developmentExploreLead management
From first message to qualified lead, with a clear owner.
In developmentExploreSales pipeline
Deals that move with the conversation, not at the end of the day.
In developmentExploreAutomation & AI
Keep it moving automatically.
What keeps it moving: follow-ups on rails, an assistant that drafts and suggests, and numbers that show where you’re slow.
Workflow automation
Follow-ups, routing and updates triggered by what happens in a chat.
In developmentExploreAI assistant
Summaries, next steps and drafts. A person approves everything.
In developmentExploreAI lead qualification
Qualification answers highlighted from the chat, confirmed by your team.
In development · conceptExploreAnalytics
Response times, volume by channel and which chats became deals.
In developmentExplorePrinciples
What we won’t compromise on.
Honest labels
Every channel and feature shows whether it’s in development, planned or under consideration.
History belongs to the business
Conversations live in the company workspace, not on someone’s personal phone.
A CRM built around customer conversations on channels like WhatsApp and SMS. Instead of logging chats into a contact record after the fact, your team works in the conversation, and contacts, deals and follow-ups update around it.
inChat is in early access. The features on these pages are in development; each page shows its status. Early-access teams see the product first and help shape it.
Small and growing customer-facing teams, roughly 3 to 25 people, that win business in messages: service businesses, clinics and studios, education providers, agencies and sales teams.
For many small teams, yes. It’s designed as a standalone CRM with contacts, deals and pipeline. Integrations with other CRMs aren’t available or scheduled yet.
Pricing isn’t published yet. Plans are being designed around team size and connected channels, with messaging provider fees shown separately.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team