A healthcare and wellness CRM for the booking side of your front desk.
Consult requests, “do you have anything Saturday?” and rebooking messages are where new clients start and regulars come back. inChat is designed for those booking conversations only. It isn’t offered for protected health information.
inChat is in early access. Features shown are in development.
The front desk phone is doing three jobs
A fitness studio, med spa or wellness center gets new-client questions, schedule changes and rebooking messages on the same front-desk line, often a cell phone passed between shifts. New inquiries get buried under “running 5 minutes late” texts. Clients who haven’t booked in six weeks get forgotten. And because it’s a chat, clients sometimes start sharing health details that don’t belong in a front-desk thread.
- 01
New consult requests buried
A first-time inquiry looks like every other text. When the desk is busy, it waits behind schedule changes, and the prospect books somewhere that replied first.
- 02
Rebooking depends on memory
Packages run out and regulars drift. Unless someone remembers to message them, the only follow-up is the one the client starts.
- 03
Health details creep into chat
Clients mention injuries, medications or conditions over text. Without a clear policy, those details end up in a shared phone that was never meant to hold them.
Booking conversations, kept non-clinical
This is how a front desk would use inChat as it’s designed. The product is in development, and it’s intended for scheduling and service conversations, not clinical ones.
New inquiries get their own owner
Messages from new contacts route to whoever handles first visits, separate from schedule changes by existing clients.
Ask booking questions only
New or returning, which service or class, preferred days and times. Health history waits for the provider, in person or in your clinical system.
Book in your scheduling system
The appointment lives in the booking tool you already use. inChat records that a consult or intro session is booked and moves the deal forward.
Confirm and remind, with consent
Send confirmations and reminders to clients who opted in to messages, using approved templates on WhatsApp where needed.
Prompt the rebooking
Set follow-up reminders for when a package runs low or a regular hasn’t booked in a while, so the front desk reaches out first.
A new client asks about an intro session. The new client got a fast answer and a booked intro session. The front desk kept the thread about scheduling, steered the health question to the instructor, and the confirmation reminder is already set.
The parts of inChat that matter here.
New inquiries separated from schedule changes
Rules route first-time contacts to the person who handles new clients, so a consult request isn’t buried under “running late” texts.
See conversation assignmentReminders and rebooking prompts
Follow-up reminders bring lapsed clients and expiring packages back to the front desk’s list before they drift away.
See workflow automationA shared front-desk inbox
One inbox for the studio’s business number, with statuses and owners, instead of a phone passed between shifts.
See the unified inbox- inChat is not currently offered for protected health information (PHI). Don’t use it to collect, store or discuss diagnoses, treatments, medications, symptoms or medical history.
- inChat makes no HIPAA compliance claims. If your business needs a business associate agreement for a messaging tool, inChat isn’t the right fit today.
- If you’re a HIPAA covered entity, such as a physical therapy practice or a med spa with medical providers, even appointment messages to patients can count as PHI. Talk to your compliance advisor before using any messaging tool; inChat isn’t offered for that use.
- Keep clinical details out of chat. Train your front desk to redirect health questions to an in-person conversation or your clinical system, as in the example above.
- Appointment reminders and promotional messages need the client’s consent, and WhatsApp template messages need approval. Check with your provider or counsel; rules change.
- inChat isn’t a booking system and has no integrations with scheduling software. Appointments stay in the tool you use now.
Healthcare & wellness: your questions.
What inChat is designed to do for healthcare & wellness, and what’s still being decided.
Ask us something elseNo. inChat makes no HIPAA claims and isn’t currently offered for protected health information. It’s designed for booking and service conversations at businesses that keep clinical information out of messaging.
Mainly fitness and Pilates studios, day spas, aesthetics and other wellness businesses whose messages are about scheduling, classes and packages. Clinics and practices that handle patient health information should talk to their compliance advisor; inChat isn’t offered for that use today.
Set a simple policy: don’t ask for health details over chat, and when a client volunteers them, reply that the provider or instructor will discuss them in person. Keep the record to scheduling facts. inChat doesn’t filter or detect health information for you.
Follow-up reminders for your team are part of the launch scope, and automation triggered by conversation events is in development. Messages to clients need their consent, and WhatsApp reminders need approved templates.
Not yet. inChat is pre-launch and in early access, with no self-serve signup and no published pricing. You can request early access.
Other ways teams use inChat.
Real estate
Showing requests, buyer and seller leads, and team handoffs in one shared inbox.
ExploreEducation
Enrollment inquiries, trial classes and intake deadlines, with parent and student linked.
ExploreProfessional services
Client intake, consult booking and document requests for firms that start by message.
ExploreAgencies
New-business inquiries, discovery calls, retainer proposals and the client threads after.
ExploreMake every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team