Speed-to-lead for web and ad inquiries
Text-first replies to customers who expect an answer within minutes, from a number everyone recognizes.
In development · launch channel
Business texting that stays with the business.
Two-way SMS from shared business numbers, with every text tied to the right contact and deal. Texts and WhatsApp messages from the same customer land in one timeline.
What your team sees in inChat
Shared school number
Any of the three advisors can answer, and only one owns it.
Seat held on the deal
Sofia’s enrollment moved to “Seat held” from the thread.
Opt-out language handled
STOP requests are recorded on the contact.
Availability. SMS is a launch channel and is in development, starting with US business texting. Sending at volume requires carrier registration (A2P 10DLC).
Why SMS
Where SMS earns its place.
Appointment confirmations and reminders
Confirmations, reminders and reschedules that sit on the customer’s record.
Day-of coordination
“Running 10 minutes late” and “the gate code is 4471” go to the person who needs it, not to a manager’s cell.
Customers who don’t use WhatsApp
Text reaches nearly every US phone. Use it as the default and let customers move to WhatsApp if they prefer.
Workflow
From text inquiry to enrollment
How a business texting conversation is meant to run in inChat.
Text comes in
A parent texts the school number after hours. inChat creates the contact and the lead.
Due at opening
Outside business hours, the response timer starts at 8 AM, and the thread is first in the morning queue.
Advisor replies
The assigned advisor answers with the class list and holds a seat on the deal.
Reminder before class
A workflow suggests a reminder text the day before the first class.
Built for teams
SMS for a team, not one phone.
The CRM features that make SMS work when several people share the conversations.
Shared business numbers
Text from a company number, not a personal phone. History stays when people change roles.
Learn moreResponse timers
See which texts are waiting and for how long, with business hours applied.
Learn moreOne timeline with WhatsApp
A customer who texts and then sends a WhatsApp message is still one record.
Learn moreReminders and follow-ups
Workflow-suggested reminders that stop when the customer replies.
Learn moreSetup
What setting up business texting involves
US carriers require businesses that text through software to register. These are the usual steps; requirements come from carriers and providers.
Business number
A local (10DLC) or toll-free number for texting.
Brand registration
Your business details registered for A2P messaging.
Campaign registration
Your use case (for example, customer care and appointment reminders), with sample messages and how people opt in.
Approval
Carrier review. Unregistered traffic may be filtered or blocked.
Texting rules worth knowing
- Get consent before texting people, especially for marketing.
- Honor STOP and similar opt-out requests right away.
- Respect quiet hours in the recipient’s time zone.
- Long messages and emoji can split into several billed segments.
Carriers and messaging providers charge registration and per-message fees. These aren’t set by inChat and will be shown separately. How provider fees work
SMS FAQ
SMS, answered.
How SMS works with inChat, and what’s still being decided.
Ask us something elseNot yet. SMS is a launch channel in development, starting with US business texting.
It depends on the number and the provider. Options like porting or text-enabling an existing number will be confirmed during early-access setup.
A2P 10DLC is the US carrier registration system for businesses texting from standard local numbers through software. If you text customers from a platform like inChat, you’ll generally need it. Our compliance guide explains it.
Media support for texting hasn’t been confirmed yet. We’ll list it on this page when it is.
inChat pricing isn’t published yet. Carrier and provider fees for registration and messages are separate, and we’ll show them clearly.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team