Summarize
What the customer wants, what was promised and what’s still open, so a handoff takes seconds.
In developmentPart of inChat early access
AI assistantAI that does the reading and the typing. You make the calls.
The assistant works from the conversation and the customer record. It summarizes long threads, suggests what to do next, drafts a reply in your voice and proposes CRM updates. Nothing is sent or saved until a person approves it.
The job it does
Not a bot that talks for you. An assistant that works for you.
Many AI tools for messaging try to replace the person replying. For businesses that sell a considered service, the person is the point. The useful job for AI is everything around the reply: reading, remembering and record-keeping.
Without it
- Scrolling 40 messages to remember what was agreed
- Writing the same kind of reply from scratch
- CRM fields left empty because typing them is tedious
- Bots that answer customers with confident mistakes
With inChat
- A three-line summary at the top of long threads
- A suggested next step based on the deal and the chat
- Drafts you edit and send, in your tone
- Field updates proposed, then accepted with one click
Capabilities
What ai assistant includes.
Suggest the next step
Based on where the conversation and the deal stand: book a visit, send the quote, check in.
Draft for review
A reply prepared in the thread. Edit it, send it or discard it. It never sends itself.
Propose CRM updates
Field values and stage changes pulled from the conversation, each shown with the message it came from.
Principles
Designed around human approval.
We’re building the assistant with three rules. It shows its sources, so you can see which message a suggestion came from. It never acts on its own: drafts, updates and stage changes all wait for a person. And it stays out of the way when you don’t need it.
- Every suggestion linked to the message it came from
- No automatic sending to customers
- No automatic changes to records
- Easy to ignore: suggestions expire if unused
How it works
Getting started, step by step.
Open a long thread
The summary is waiting at the top, with sources.
Review the suggestion
Accept the next step, ask for a draft or ignore it.
Edit and send
Drafts appear in your reply box. You own what goes out.
Accept field updates
Click to accept each proposed value, or correct it.
Especially useful for
AI assistant FAQ
Questions about ai assistant.
What it does, how it’s designed, and what’s still being decided.
Ask us something elseNo. The assistant drafts; a person reviews and sends. The same goes for record changes.
Model and provider choices haven’t been finalized. Before launch we’ll publish how conversation data is processed and what isn’t used for training.
Pricing isn’t published yet. When it is, any AI usage limits will be stated on the plan.
No. It’s in development, and early-access teams will help shape it.
Related
Related features and reading
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team