Every channel feeds one customer record.
Customers pick the app; your team shouldn’t have to juggle them. Each channel lands in the same inbox, the same contact and the same timeline, and every page here says exactly where that channel stands.
Launch channels
Answer customers on one shared WhatsApp business number instead of five personal phones. Every chat has an owner, a full history and a link to the contact and deal it belongs to.
WhatsApp pageSMS
Two-way SMS from shared business numbers, with every text tied to the right contact and deal. Texts and WhatsApp messages from the same customer land in one timeline.
SMS pageNext and planned
For businesses whose first contact starts with a story reply or a DM, Instagram conversations will route into the same team inbox as WhatsApp and SMS, with owners, history and deals.
Instagram pageFacebook Messenger
For businesses that still get inquiries through their Facebook Page, Messenger conversations are planned to work like every other channel: assigned, timed and tied to the customer record.
Facebook Messenger pageTelegram
Some businesses serve customers who prefer Telegram: international clients, tech-savvy buyers and communities. Telegram is planned to join the same inbox, with the same ownership and history rules.
Telegram pageUnder consideration
Proposals, contracts and invoices still travel by email, even when the relationship lives in chat. Bringing email into the same customer timeline is under consideration for inChat.
Email pageLive chat
Website visitors leave, and a chat widget conversation usually dies with the browser tab. We’re considering a widget that hands visitors over to text or WhatsApp, so the conversation can continue after they leave.
Live chat pageChannels come with their own rules.
Business messaging isn’t just an app login. WhatsApp business messaging runs through Meta’s platform, with approved templates and per-message fees for some message types. US business texting needs carrier registration. We explain these up front and show provider fees separately.
How messaging fees workAbout channels.
What’s coming first, what it costs to run, and how to ask for more.
Ask us something elseWhatsApp and SMS are the launch channels and are in development. Instagram is planned next after launch. Messenger and Telegram are on the roadmap. Email and website live chat are under consideration.
They’re where many US service businesses already talk to customers: texting is near-universal, and WhatsApp is the default for many customers with international ties. Instagram follows because many first contacts start in DMs.
Some channel providers charge businesses to send messages, such as Meta for certain WhatsApp messages and US carriers for business texting. Those fees aren’t set by inChat and will be shown separately from your subscription.
Yes. Pick the channels your customers use in the early-access form. Requests directly shape what we build after launch.
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team