Response time
First response and follow-up response times, within business hours, by person and channel.
In developmentPart of inChat early access
AnalyticsMeasure the part of sales that happens in chat.
Most CRM reports start at the deal. inChat’s start at the first message: how fast you replied, which threads were never answered, which channels bring real buyers and which conversations turned into revenue.
The job it does
You can’t improve response times you can’t see.
Owners usually sense when the team is slow, but can’t prove it or find where. Chat apps don’t report. CRMs report on deals, long after the conversation that decided them.
Without it
- No idea how long customers wait for a first reply
- Unanswered threads discovered by accident
- Marketing spend judged by clicks, not conversations
- Rep performance judged by gut feel
With inChat
- First response time by person, channel and hour
- Live count of unanswered and overdue threads
- Conversations, leads and deals by source channel
- Workload per person, so nobody quietly drowns
Capabilities
What analytics includes.
Unanswered and overdue
How many threads are waiting past your standard right now, and for how long.
Volume by channel
Where conversations come from, by day and hour, so you can staff the busy times.
Conversation to deal
Which conversations became leads, qualified deals and wins, by channel and owner.
Using the numbers
Metrics that lead to a decision.
Every report is meant to answer a question a small business owner actually asks. Do we need someone on Saturday mornings? Is Instagram worth the time? Who needs help with their queue? If a chart doesn’t change a decision, it doesn’t belong on the dashboard.
- Business-hours-aware timing
- Filters by channel, team, owner and pipeline
- Drill from any number to the conversations behind it
- Export to CSV (format to be confirmed)
How it works
Getting started, step by step.
Set your response standards
Reports measure against the targets you set in conversation management.
Watch two numbers first
Median first response and unanswered threads tell you most of what you need.
Add conversion once deals flow
After a few weeks of deals linked to conversations, channel conversion becomes meaningful.
Especially useful for
Analytics FAQ
Questions about analytics.
What it does, how it’s designed, and what’s still being decided.
Ask us something elseNo. The dashboard is an illustration with sample data. inChat has no customer results to report yet.
Yes, that’s the design: response times, workload and conversions by owner, with business hours applied.
It’s in development. inChat is in early access.
Related
Related features and reading
- ProductConversation management
- Article7 sales productivity metrics for messaging teams
- GlossaryFirst response time
- ProductSales pipeline
- GlossarySpeed to lead
- ProductWorkflow automationFollow-ups, routing and updates triggered by what happens in a chat.
- ProductAI assistantSummaries, next steps and drafts. A person approves everything.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team