Local businesses with active Pages
Neighborhood services that get inquiries from community groups and Page posts.
Planned
Facebook Messenger, with the rest of your inbox.
For businesses that still get inquiries through their Facebook Page, Messenger conversations are planned to work like every other channel: assigned, timed and tied to the customer record.
What your team sees in inChat
Planned: same inbox
Messenger threads alongside WhatsApp and SMS.
Planned: same rules
Ownership, timers and history, like every channel.
Availability. Messenger is planned and on the roadmap, but not yet scheduled. We’ll confirm scope before it ships.
Why Facebook Messenger
Where Facebook Messenger earns its place.
Older customer bases
Customers who use Facebook more than Instagram or WhatsApp.
Workflow
How Messenger is planned to work
Roadmap intent, not a commitment on timing or scope.
Page message arrives
From your Facebook Page into the team inbox.
Matched and assigned
Contact matched or created, owner assigned by rule.
Tracked like any lead
Deals, notes and follow-ups work the same way.
Built for teams
Facebook Messenger for a team, not one phone.
The CRM features that make Facebook Messenger work when several people share the conversations.
Facebook Messenger FAQ
Facebook Messenger, answered.
How Facebook Messenger works with inChat, and what’s still being decided.
Ask us something elseNo. It’s planned and on the roadmap, but not scheduled. If Messenger matters for your team, tell us in the early-access form. It helps us prioritize.
Many businesses reply on Messenger and invite customers to continue by text or WhatsApp for scheduling. Those launch channels are in development in inChat.
Related
Go deeper on Facebook Messenger
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team