A home services CRM for estimate requests that start with a photo.
A homeowner texts three photos of a dated bathroom at 7:40 PM and asks if you do bathroom-only jobs. inChat is designed so someone owns that request, books the site visit and follows up on the estimate.
inChat is in early access. Features shown are in development.
Jobs are won in the evening texts
Remodelers, HVAC companies, cleaners and landscapers get most new work by text and WhatsApp: photos of a leaking unit, a backyard, a kitchen that needs opening up. The owner answers from a truck between jobs, the estimator books visits in his own calendar, and the office manager can’t see any of it. Estimates go out and nobody checks back, so jobs go to whoever followed up first.
- 01
Requests arrive when you’re on a job
Photos and “can you come look at this?” texts arrive at dinner or on a ladder. By the time someone replies, the homeowner has three other quotes lined up.
- 02
Site visits live in one person’s head
The estimator agreed to Saturday at 9:00 in a text. The office doesn’t know, the crew lead doesn’t know, and the reminder never goes out.
- 03
Estimates without follow-up
The estimate is sent and the homeowner says “we’ll talk it over”. Without a reminder, that’s the last message in the thread.
From photo to signed job
Here’s how a small home services company would run requests in inChat as it’s designed. The product is in development and available through early access only.
Request lands in the shared inbox
Texts and WhatsApp messages to your business number arrive in one place, with photos and the full thread, instead of on the owner’s phone.
Route by trade and service area
Kitchens to one designer, baths to another, HVAC service calls to dispatch, and anything outside your area flagged right away.
Qualify before you drive out
Scope, timeline, rough budget, and whether every decision-maker can be at the visit. Answers go into fields, so the estimator knows what he’s walking into.
Book the site visit and brief the estimator
Confirm the time in the thread, then use an internal note to pass on what the photos show and what to bring.
Follow up on the estimate
Mark the estimate as sent and set a reminder. If the homeowner goes quiet, it comes back to the owner’s list with the whole history.
Hand off to production
Once the job is signed, the same thread carries crew scheduling, material choices and change requests, so the project manager has the context.
Photos of a hall bath at 7:41 PM. The request was answered the same evening, qualified before anyone got in a truck, and the estimator knows about the window before he arrives. The deal is already on the pipeline with the conversation attached.
The parts of inChat that matter here.
Routing by trade and area
Rules like “Bath leads · Austin” assign each request to the right person the moment it arrives, so nothing waits for the owner to triage.
See conversation assignmentA pipeline built around site visits
Move jobs from request to site visit to estimate to signed, with the photos and the conversation one click away from each deal.
See the sales pipelineEstimate follow-ups on a timer
Response timers and follow-up reminders flag estimates with no reply in the window you set, so someone checks back while the job is still open.
See lead managementNotes that brief the estimator
What the photos show, what to bring, who’ll be home: internal notes and @mentions keep the crew informed without texting the homeowner.
See team collaboration- inChat isn’t field service software. Dispatch, route planning, job costing, invoicing and payments stay where they are, and there are no integrations with those tools.
- Estimates are written in your estimating tool; inChat tracks that one was sent and when to follow up.
- Business texting in the US requires A2P 10DLC registration, and seasonal promotions (like tune-up reminders) need prior consent. Check with your provider or counsel; rules change.
Home services: your questions.
What inChat is designed to do for home services, and what’s still being decided.
Ask us something elseIt’s designed for any home services team that gets requests by text or WhatsApp and needs someone to own each one. The stages differ (a cleaning company might use “Quote sent” and “Recurring”), and pipelines and fields can be set to match.
Yes, photos are part of the conversation history, which is how the thread and the estimator stay on the same page. Messaging is in development, with WhatsApp and US SMS as launch channels.
No. inChat isn’t dispatch or field service software. It holds the conversation and the deal; crew calendars and routing stay in your current tools.
That’s the point of a shared business number. When the owner replies from inChat instead of a personal phone, the office, estimator and project manager all see the same thread.
inChat is pre-launch and in early access. There’s no self-serve signup and pricing isn’t published yet. Request early access to join.
Other ways teams use inChat.
Real estate
Showing requests, buyer and seller leads, and team handoffs in one shared inbox.
ExploreEducation
Enrollment inquiries, trial classes and intake deadlines, with parent and student linked.
ExploreProfessional services
Client intake, consult booking and document requests for firms that start by message.
ExploreAgencies
New-business inquiries, discovery calls, retainer proposals and the client threads after.
ExploreMake every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team