Two-way texts
Inbound texts become conversations; replies go out from your business number.
In development · launch channel
Integration · MessagingBusiness texting, connected and registered.
Texting customers from software in the US means a business number and carrier registration. inChat is designed to handle the texting connection so your team works texts in the same inbox as WhatsApp.
What it connects
What flows between US business texting and inChat.
Opt-outs
STOP and similar requests are designed to be recorded on the contact so the team doesn’t text them again.
One timeline
Texts appear in the same customer history as WhatsApp and Instagram messages.
Before you connect
What you’ll need.
- Business details for brand registration (legal name, tax ID, address)
- A description of your use case with sample messages
- A clear way customers opt in to texts
- A number for texting: new, or an existing number if it can be enabled
Limits and open questions
- Registration is reviewed by carriers and the timing isn’t controlled by inChat.
- Carriers and providers charge registration and per-message fees, shown separately from inChat pricing.
- Picture messaging (MMS) support hasn’t been confirmed.
- The connection is in development and not yet available.
If you text US customers through software from a standard local number, generally yes. Toll-free numbers have their own verification process instead. Our compliance guide explains both.
Possibly. It depends on the number and the carrier. Options like porting or enabling texting on an existing landline will be confirmed during setup.
No. Texting rules (consent, opt-outs, quiet hours) come from carriers and laws like the TCPA. Check with your provider and counsel.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team