Two-way messages
Customer messages arrive in the team inbox; replies from inChat are delivered on WhatsApp from your business number.
In development · launch channel
Integration · MessagingWhatsApp Business Platform connection for your team.
inChat connects your business number through Meta’s WhatsApp Business Platform, the route Meta provides for software and teams. Here’s what that involves and what moves between WhatsApp and your workspace.
What it connects
What flows between WhatsApp Business Platform and inChat.
Media and attachments
Photos, documents and voice notes customers send are designed to appear in the thread. Exact media support will be confirmed at launch.
Message templates
Use approved templates to start conversations or follow up outside the 24-hour customer service window.
Before you connect
What you’ll need.
- A Meta business account for your company
- A phone number you can register for WhatsApp business messaging
- A business display name that follows Meta’s guidelines
- Opt-in from customers before you message them first
Limits and open questions
- Meta sets the rules, review steps and fees, and changes them over time.
- Moving a number from the WhatsApp Business app to the Platform can affect how it works in the app. We’ll confirm options per number during setup.
- Template approval timing is controlled by Meta.
- The connection is in development and not yet available.
No. The WhatsApp Business app is designed for a phone and a few linked devices. The Business Platform is designed for software, so a team can work one number from a tool like inChat.
Meta charges the business for certain messages based on category and country. Those fees are separate from inChat’s subscription, and we’ll show them separately.
How inChat connects to Meta’s platform, directly or through a provider, will be confirmed before launch, along with any setup steps that involves.
Early access
Make every conversation count.
Join the early-access list to see inChat in action, help shape what we build next, and be first to know when your team can start.
- A walkthrough built around your channels
- Early look at pricing and plans
- A direct line to the product team